Madhur Khandelwal

Senior Technical Program Management • Platform Delivery • Roadmap & Release

Technical Program ManagementPlatform DeliveryRoadmap + ReleaseOperational Excellence

Delivering complex platform programs end-to-end—roadmap, dependencies, release readiness, and measurable outcomes.

I lead cross-functional technical programs across the full product lifecycle—partnering with Engineering, Product, UX, Legal, Finance, Support, and GTM teams to plan dependencies, manage RAID, drive release readiness, and deliver outcomes tied to reliability, performance, customer experience, and operational efficiency. Tooling + cadence: Jira, Confluence, Smartsheet; weekly exec updates; RAID + decision logs + readiness checklists.

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Execution

Roadmap → delivery → launch

Governance

RAID + readiness discipline

Outcomes

Business + technical metrics

How I execute

Program Delivery Playbook

The repeatable system I use to make large, cross-functional programs predictable.

Roadmap planning + prioritization

Define scope, milestones, and success metrics; drive continuous prioritization as constraints change.

Dependency mapping (end-to-end)

Clarify interfaces and sequencing across Eng, Product, UX, Legal, Finance, Support, and GTM.

Release readiness + launch plan

Run readiness reviews, checklists, and cutover plans to ensure smooth launches and customer impact.

RAID + change control

Maintain RAID logs, mitigation owners, and decision cadences; manage scope change with clarity.

Stakeholder cadence + executive comms

Keep teams aligned through crisp updates, decision memos, and leadership-ready reporting.

LOE/resource planning + delivery metrics

Partner with engineering on LOE, staffing, and capacity; track delivery and outcome KPIs.

Featured in

Genpact — People of Genpact

Recognized as a Digital Transformation & Agentic AI leader; Top 3 winner in Genpact’s global Think Agentic contest (9,000+ ideas). Trusted to scale delivery playbooks and governance across programs.

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Featured work

Programs

Platform and delivery programs—end-to-end execution, dependencies, release readiness, and measurable outcomes.

Open TPM Templates

Contract Risk Analyzer — TPM Program Case Study

Roadmap + dependency control + release readiness + measurable outcomes

RoadmapDependenciesRelease readiness

A TPM-style case study of delivering an enterprise-grade solution end-to-end. Scope: cross-functional build across Product/Eng/DS. Mechanisms: milestone plan, dependency sequencing, RAID + decision ownership, launch gates, and post-launch outcomes. Outputs: explainable scoring, audit trail, and exportable artifacts.

Watch demo View repo

RoadmapDependenciesRelease readinessGovernanceInterfacesAuditability

API Platform Rollout — TPM Program Case Study

Versioning + integration readiness + phased rollout + adoption metrics

APIIntegrationsRollout

A platform launch pattern for API/contract changes at scale. Scope: API versioning, partner/team integrations, backward compatibility, and migration sequencing. Mechanisms: dependency map, interface handshakes, rollout strategy (feature flags/phases), release readiness gates, and adoption tracking with clear owner/decision cadence.

Read approach View repo

APIIntegrationsRolloutDependenciesRelease readinessAdoption

Reliability & Scale Program — TPM Case Study

SLOs + observability + release quality gates + incident reduction

ReliabilitySLOsObservability

A reliability program pattern focused on making delivery safer and outcomes measurable. Scope: reliability goals (SLOs), monitoring/alerting, incident response improvements, and release quality gates. Mechanisms: weekly exec updates, RAID discipline, decision logging, and post-launch reviews tied to customer impact and operational metrics.

Read approach View repo

ReliabilitySLOsObservabilityRelease qualityIncidentsScale

Release Readiness Checklist — Template

Launch gates + readiness reviews + cutover planning

Release readinessLaunch gatesCutover

A practical template for release readiness: scope lock, dependency confirmations, quality gates, cutover/runbook checks, stakeholder comms, and launch approval criteria. Built to reduce last-minute surprises and improve predictability.

Open checklist View repo

Release readinessLaunch gatesCutoverQualityComms

RAID Log + Decision Tracker — Template

Risk/assumption tracking + decision ownership + executive visibility

RAIDDecisioningOperating model

A lightweight operating mechanism to run complex programs: RAID log with owners and mitigations, decision tracker with DRIs, and cadence-friendly reporting for leadership visibility and fast unblock.

Open decision log View repo

RAIDDecisioningOperating modelRiskVisibility

Thought leadership

Writing

Posts on program execution, governance, release readiness, and building enterprise-scale platforms.

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What Actually Makes Complex Product Launches Succeed: A Technical Program Management Perspective

Complex launches rarely fail due to effort. They fail when dependencies surface too late, decision owners are unclear, and release readiness is managed late. This article shares a practical TPM view on roadmap sequencing, dependency control, launch gates, executive visibility, and post-launch outcomes.

LaunchDependenciesRelease readinessTPM

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Running platform releases: readiness, RAID, and predictable delivery

A practical playbook for release planning, risk management, and keeping cross-functional teams aligned.

ReleaseRAIDOperating model

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Governance that improves predictability (not bureaucracy)

How to use stage gates, interface contracts, and lightweight controls to accelerate delivery outcomes.

GovernanceDeliveryInterfaces

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Earlier writing

Driving Innovation with Intelligent Automation: Unleashing the Power of AI and RPA

A structured view of intelligent automation and where AI adds leverage in enterprise ops.

Embracing the Future: The Power of Hyperautomation

Hyperautomation overview: combining RPA, process intelligence, and AI to scale outcomes.

AI and ML for Digital Transformation: Unlocking Business Opportunities and Efficiency Gains

How AI/ML drives measurable efficiency gains in enterprise transformation programs.

Background

About

How I work across product, engineering, and program delivery.

I lead cross-functional teams spanning product, engineering, and transformation delivery. My focus is building scalable solutions with measurable outcomes—through crisp roadmaps, disciplined execution, and strong operating mechanisms (dependencies, RAID, and release readiness).

Operating modelAdoption + controlsValue realization

Let’s talk

Contact

For roles, collaborations, or a walkthrough of programs and delivery approach.

Email me Message on LinkedIn